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Water
Utility Billing
Francis Road Water Tower
Utility bills are mailed on the last business day of every month, and are due on the 15th of the month, or on the Monday following if the 15th falls on a weekend.  The following charges will appear on your bill:

                Water  -  $7.10 per 1,000 gallons
                Sewer  -  $4.25 per 1,000 gallons
                Total      $11.35 per 1,000 gallons

WATER/SEWER CHARGE
As an example, if water consumption for the month equals 10,000 gallons, multiplying 10 X $11.35 ($113.50) would equal the water/sewer portion of your monthly utility bill.

REFUSE FEE
Your bill will also include a monthly refuse charge. Rates are:
  • Single Family Home - $17.60
  • Townhome/Condo     - $15.67
  • Apartment                - $12.14

Residents 65 years of age and older are eligible to receive a senior discount of $0.86 on the refuse portion of their monthly utility bill.  To receive this discount, seniors must provide proof of age and complete a senior discount application.  For more information, call the Village Hall at (708) 479-3900. Senior rates are as follows:
  • Single Family Home (Senior) - $16.74
  • Townhome/Condo (Senior)     - $14.81

FACILITY FEE
A facility charge is also included, which is based on size of the meter installed.  The normal charge for a single family residence is $5.83 per month.  This charge is to help defray the costs of debt service and/or capital outlay costs incurred by the Village in the operation of the water distribution system.

Estimated Bills
The Village’s meter readers attempt to get readings from all meters on a monthly basis, but sometimes it is not possible and the bill must be estimated.  The most common reasons for not getting a reading are the following; a broken meter, a short in the meter wire, locked gate, inclement weather, and dogs left outside in the yard when no one is home.


When these situation occur, the Village must estimate the resident’s bill.  The utility billing program estimates a bill based on an average of the past 24 months of consumption.  If you have not been in your home for 24 months, then it is based on the number of months you have lived in your home.


When you receive an estimated bill, it is very important that you call the Water Department  at (708) 479-3926 to schedule a time to correct the situation.  If the meter is broken or a short has occurred in the meter wire, the water department will need access to the meter (in the area of the Read-o-Matic (“ROM”).  If the gate to a fenced area is kept locked, the Water Department will relocate the ROM attached to the outside of the house to another area.

How do you know if your bill is estimated?  You will note that the letters EST appear next to the amount of water used on the bill.  Also, if you look on the back of your water bill, there is a definition of each code appearing on your water bill.  The letters EST mean that you have received an estimated bill and should contact the Water Department immediately.


For further information, please call the Village Hall at (708) 479-3900.



Village of Mokena • 11004 Carpenter Street • Mokena, IL 60448
(708) 479-3900 • FAX (708) 479-4844